West Star guarantees unconditional 7 days return.
- Return Address (Via UPS): 11538 Harry Hines Blvd#B-3, Dallas, TX 75229
- Return Time Limit: All requests for returns and exchanges must be made within 7 days of receiving the items. Once confirmed, items must be returned immediately within 7 business days. West Star accepts returns regardless any reason in the time limit.
- Initiate Return: The customer must send an email specifying the order number (the customer received at checkout and email, e.g. #20171049), product picture and a written explanation for return. All goods returned without previous notice will not be accepted.
- Shipping: West Star will pay for the return shipping and send return label to the customer's email. Please carefully pack the return package and drop it in any local UPS store.
- Refund: Refund will be issue from West Star within 7 days receiving items from the customer.
- Restocking fee: 15% restocking fee may apply.
- Additional Information:
- Partial Return: If the customer wants only to return some products of an order, the customer must additionally attach the item numbers (product codes on the tags) with order numbers, product pictures and a written explanation.
- Exchange: Product availability must be checked first for exchanges.