Return Policy

West Star guarantees unconditional 7 days return.
  1. Return Address (Via UPS): 11538 Harry Hines Blvd#B-3, Dallas, TX 75229
  2. Return Time Limit: All requests for returns and exchanges must be made within 7 days of receiving the items. Once confirmed, items must be returned immediately within 7 business days. West Star accepts returns regardless any reason in the time limit.
  3. Initiate Return: The customer must send an email specifying the order number (the customer received at checkout and email, e.g. #20171049), product picture and a written explanation for return. All goods returned without previous notice will not be accepted.
  1. Shipping: West Star will pay for the return shipping and send return label to the customer's email. Please carefully pack the return package and drop it in any local UPS store.
  2. Refund: Refund will be issue from West Star within 7 days receiving items from the customer.
  3. Restocking fee: 15% restocking fee may apply.

 

  • Additional Information:
  • Partial Return: If the customer wants only to return some products of an order, the customer must additionally attach the item numbers (product codes on the tags) with order numbers, product pictures and a written explanation.
  • Exchange: Product availability must be checked first for exchanges.